, Mark von Rosing, Freek Stoffel, Gary Doucet, Gert O Jansson, Henk Kuil, Johan S. Bach and Joshua Waters.
Abstract
The great interest in outsourcing since the start of the 1980s had several causes and was influenced in numerous ways by process work. In this chapter, we will focus on what business process outsourcing is, why it is applied, and which aspects to consider before implementing business process outsourcing strategies in an organization.
When to apply which BPO practices and services.