Introduction

• Foreword
• Introduction To The Book

Part I — History of Process Concepts

• Phase 1: Process Concept Evolution
• Phase 2: Process Concept Evolution
• Phase 3: Process Concept Evolution
• Phase 4: What Is Business Process Management?

Part II — Way of Thinking

• The BPM Way of Thinking
• The Value of Ontology
• The BPM Ontology
• Process Tagging — A Process Classification and Categorization Concept
• Why Work with Process Templates

Part III — Way of Working

• The BPM Way of Working
• Business Process Trends
• BPM Center of Excellence
• Understanding Business Process Management Roles
• Working with the Business Process Management (BPM) Life Cycle
• The Chief Process Officer - An Emerging Top Leadership Role
• iBPM - Intelligent Business Process Management
• Evidence-Based Business Process Management
• Social Media and Business Process Management
• BPM and Maturity Models

Part IV — Way of Modeling

• The BPM Way of Modeling
• Business Process Model and Notation - BPMN
• Variation in Business Processes
• Focusing Business Processes on Superior Value Creation: Value-oriented Process Modeling
• Sustainability Oriented Process Modeling
• Information Modeling and Process Modeling

Part V — Way of Implementation and Way of Governance

• The BPM Way of Implementation and Governance
• Applying Agile Principles to BPM
• BPM Change Management
• Business Process Management Governance
• Business Process Portfolio Management
• Real-Time Learning: Business Process Guidance at the Point of Need
• Business Process Management Alignment
• Business Process Outsourcing

Part VI — Way of Training and Coaching

• The Business Process Management Way of Training and Coaching
• The Need for a Standardized and Common Way of Process Training
• Process Expert Training
• Process Architect Training
• Process Engineer Training
• Process Owner Training

Conclusion

• Conclusion