Chapter 1: FOREWORD – Learning from the leaders

Chapter 2: BPM cases

• Carlsberg (LEADing BPM Practice Award Winner 2013 on most Effective Use of BPM Technology)
• LEGO Systems A/S (2013 Gartner BPM Excellence Award Winner)
• Saxo Bank (LEADing BPM Practice Award Winner 2013 on Way of THINKING and WORKING)
• FLSmidth (LEADing BPM Practice Award Winner 2013 on Business Process Innovation)
• Novozymes (LEADing BPM Practices Award Winner 2013 on Best Business Outcome Driven by BPM)
• Mærsk (LEADing BPM Practice award winner)
• German Federal Employment Agency (LEADing BPM Practice Award Winner 2013 on Process Excellence Achievement)
• Application consolidation – example SAP
• Advanced Automation, example on Procure to Pay flow, Canada Health Service
• AT&T
• Procter & Gamble
• Coca-Cola
• Wal-Mart

Chapter 3: Lessons Learned

Academic: EPILOGUE